We understand that sometimes you may change your mind after placing an order. In this case, you can cancel your order within 24 hours if your order is still showing as “processing” and has not been shipped yet. Simply contact us as soon as possible by emailing email@example.com or reaching us on WhatsApp on +971 50 655 9243.
Due to all our products being consumable, we do not accept returns or exchanges unless there is a defect in the product, or you have received the wrong order. Under these circumstances you have a maximum of 7-day notice period to return a product after receiving your parcel. Contact us by emailing firstname.lastname@example.org or simply reaching us on WhatsApp on +971 50 655 9243 and we will guide you through the rest of the process. Items should be returned in their original conditions including packaging. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
Once we receive your returned shipment, we will thoroughly examine the products for approval and will notify you immediately on the status of your refund. In case of cancellations, we will immediately initiate the refund process. Please note that we will only be able to refund you by your original mode of payment. Please allow for up to 28 days for the completion of refund transfer.