FREQUENTLY ASKED QUESTIONS
You will receive an order confirmation email as soon as you place your order providing you with your order details. Once we process your order, you will receive your invoice and another email confirming the shipment of your order along with the delivery details. You can always check your order status by logging into your account on our website if you have created one before the checkout or vising our Track Order page.
For checking your order process, please visit Track Order page on our website. Alternatively, we are always happy to help you. Just send us email on customercare@frudia.ae or call/WhatsApp on +971506559243.
We understand that sometimes you may change your mind after placing an order. In this case, you can cancel your order within 24 hours if your order is still showing as “processing” and has not been shipped yet. Simply contact us as soon as possible by emailing customercare@frudia.ae or reaching us on WhatsApp on +971506559243. Due to all our products being consumable, we do not accept returns or exchanges unless there is a defect in the product, or you have received the wrong order. Items should be returned in their original conditions including packaging. Contact us by emailing customercare@frudia.ae or simply reaching us on WhatsApp on +971 50 655 9243. Please note you have a maximum of 7-day notice period for returning a product after receiving your parcel.
We do our best to deliver your order within 2 to 5 days in the UAE. It might take few days more for international deliveries.
We offer FREE delivery for orders above 200AED in the UAE. There is a small delivery charge for smaller orders which is shown to you on your shopping basket before you proceed to checkout.
We offer FREE delivery for orders above 200AED in the UAE. There is a small delivery charge for smaller orders which is shown to you on your shopping basket before you proceed to checkout.
We are happy to assist you on this before your order is shipped. Please contact us by email at customercare@frudia.ae or simply call/WhatsApp us on +971506559243.
CONTACT US
CONTACT US FOR ANY QUESTIONS
For any questions about orders, delivery or our products, even to just let us know how we did, click on the button below.
SEND US A MESSAGE
CONTACT INFORMATION
At Frudia, we would love to keep in touch with you! Follows us on social media for latest news and updates!
Wholesale Enquiry
Are you interested in re-selling Frudia products? Get in touch with Najafi Cosmetics the official distributor of Frudia Brand in UAE, Oman, Qatar, Saudi Arabia
ADDRESS
SZR, Dubai, UAE
PHONE
+9714 341 6783
+971 50 655 9243
Contact@najafi.ae
WEBSITE
www.najafi.ae
